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Shop Ruff Ruff Couture® |
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Additional Information |
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Methods of Payment
Shop online with our fast and secure server. We accept Visa, Mastercard
or Personal Check (items paid with personal check must clear before
item is shipped out).
Cancellation Policy
We offer a 24-hour grace period (from the time the order is placed) in
which to cancel an order. Please contact us via email at customerservice@ruffruffcouture.com or by phone at
310.271.7118 as soon as possible if you like to cancel your order prior
to shipment. Please note if your order has already entered the shipping
process, it cannot be canceled, and therefore, will be treated as a
return.
Exchange and Return Policy
Ruff Ruff Couture is committed to providing you with high quality
products. If, for any reason, you are unsatisfied with your
purchase, please contact us via email at customerservices@ruffruffcouture.com or by
phone at 310.271.7118 within 10 days to obtain a return authorization
number and simply return your merchandise to us in it’s original and
unused condition for a full merchandise exchange or store credit valid
for six months from date of issue. Exchanges attempted without an
authorization number will not be accepted, and returned to the
customer. Merchandise must be in it’s original packaging and unused to
be considered for a full store credit or exchange. We reserve the right
to determine whether the item has been used or washed. All returned
orders are subject to a 20% restocking fee.
Customer is responsible for any and all shipping & handling charges
associated with the exchange. We are not responsible for any
returned packages lost in shipping. Please be advised that until there
is proof that we have received your merchandise, it is your
property. For your protection, we suggest you to send your return
via Federal Express, UPS or USPS with insurance and delivery
confirmation for tracking purposes. Sorry, we cannot accept COD
returns.
Defective Merchandise
If your product is defective due to a manufacturer’s defect, we will
gladly replace the product at no additional shipping charge to
you. Please contact our customer service department to alert us
before returning the defective merchandise. This guarantee does
not include normal wear and tear incurred by your pet. We
reserve the right to determine whether or not a returned item is
defective or has been subjected to normal wear and tear from a pet.
Refunds
All refunds are issued in the form of a merchandise credit. All store
credits will expire 6 months from the issue date. Please keep in mind
that we do not refund shipping charges on purchases. To purchase an
item using your store credit, email or call us with your order. Please
note that the item you are exchanging for must be of equal or higher
value to your credit.
Pricing
Prices are subject to change without advance notice. All prices are quoted in US currency.
Sales Tax
8.5% sales tax will be charged on merchandise for any order delivered within the state of California.
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